Privacy Policy

1. Information We Collect

Personal Information

We collect information that can identify you, such as:

• Name, email address, and phone number
• Account login credentials and profile information
• Payment information for premium subscriptions
• Language learning preferences and goals
• Learning progress, achievements, and performance data
• Audio recordings for pronunciation exercises
• Profile photos and user-generated content

Optional Extra Bio Information

Users may optionally provide additional biographical information to enhance their experience:

• Country and region of residence
• Full name, gender identity, and age range
• Educational status, occupation, and professional information
• Personal interests and hobbies

Usage Data

• Device and browser information
• IP address and approximate location
• Pages visited, features used, and time spent
• Crash data, error logs, and learning engagement metrics

2. How We Use Your Information

• To provide, maintain, and improve our language learning services
• To personalise your learning experience and content recommendations
• To process payments and manage subscriptions
• To respond to inquiries and provide customer support
• To detect, prevent, and address technical issues and fraud
• To analyse usage trends and improve our platform
• To comply with legal obligations and enforce our policies
• To facilitate social features like leaderboards

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties for marketing purposes. We may share data with:

• Service Providers: Payment processors, analytics providers, and hosting services
• Sponsors and Partners: Organisations that sponsor our programmes or partner with us to deliver enhanced learning experiences
• Legal Requirements: When required by law, court orders, or government regulations
• Business Transfers: In connection with mergers, acquisitions, or asset sales

4. Data Security

We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Privacy Rights

Subject to applicable laws, you have the right to:

• Access: View your personal data
• Rectification: Correct any inaccurate or incomplete information
• Deletion: Delete your personal data

6. Data Retention

We retain your personal information only for as long as necessary to provide our services or as required by law. Upon account deletion and a formal written request, we will remove or anonymise your personal data, though some information may be retained for legal, security, or operational purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. Safeguards are in place to protect your data in accordance with applicable data protection laws and international standards.

8. Children's Privacy

Our services are designed for users of all ages, though parental supervision is encouraged for younger learners.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyse usage. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

10. Third-Party Links

Our platform may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via the app or site.

12. Contact Us